Your 24/7 Wellbeing Companion
For your good days, bad ones, and everything in between
With Intellect, you have convenient access to effective mental health care, from self-guided tools and assessments to 1-to-1 clinical support and holistic coaching.
Get started by downloading the Intellect app, then:
1. Select “I’m new here” then “With your organisation“
2. Enter the access code: BRINGJOY
3. Sign up using your work email address
Thrive in life and overcome whatever comes your way
Whether you want to build resilience, better manage your emotions, enhance your skills, or know yourself better, Intellect gets you closer to your goals. And it works! With Intellect:
81% of employees reported improved ability to regulate their emotions
93% of employees experienced a decrease in anxiety levels after 4-6 weeks of utilisation
76% of employees reported increased ability for coping with challenges
The care you need, the way you want it
Self-care tools
Feel better with rescue sessions, build skills with learning paths, and discover yourself through assessments and journals
1-to-1 support
Connect with certified professionals who speak your language to support you in your goals
24/7 help
Get immediate support and
access clinical providers for
higher touch care
Get culturally relevant care, confidentially
You deserve to work with someone who gets you. With Intellect, you’ll be able to choose from an extensive network of local providers, available in 100+ countries and 100 languages.
Plus, with a privacy-first platform, rest assured you can seek care in a safe, confidential space. Intellect will never disclose personal information to your employer.
FAQ
Introducing Intellect
What is Intellect?
Intellect is an employer-sponsored benefit that connects employees and their dependents to personalised end-to-end care. We marry technology with a human touch to help you thrive in your everyday life, build resilience, and inch a step closer to your personal goals.
What services are included with Intellect?
With Intellect, you can access a wide range of well-being services – all in one convenient platform:
- Self-care & skill-building programs
- Clinical support: up to 6 sessions per issue per year (60-min, virtual or in-person)
- 24/7 access to Intellect’s helpline
- Holistic coaching and unlimited text-based messaging for overall well-being
- Nutritional coaching: 6 sessions (30-minute, virtual)
- Physical fitness coaching: 6 sessions (30-minute, virtual)
- Financial coaching: 6 sessions (30-minute, virtual)
*Refer to App Navigation Guide for more details on how to access these features.
How can I reach out to Intellect?
You can email us directly at support@intellect.co.
Alternatively, you can write in to us through the Intellect app, under “Report a problem” in Settings your Profile tab.
Clinical Support & 24/7 Helpline
What does clinical support and 24/7 helpline cover?
Our clinical support and 24/7 helpline are there for people who would like to work one-to-one with a professional or require immediate support.
24/7 Helpline: In-the-moment telephone call service for those in urgent distress to speak with professionals. Calls will be picked up within 30-60 seconds. Responders provide in-the-moment counselling, followed by referral to the appropriate resources.
Clinical Providers: Clinical Psychologists & Counsellors who provide treatment for people with emotional health issues to improve their sense of wellbeing, alleviate feelings of distress & resolve crises.
Here are some areas where you can get clinical support on:
- ✔︎ Chronic depression
- ✔︎ Anxiety issues
- ✔︎ Eating disorders
- ✔︎ Grief & bereavement
- ✔︎ Addictive behaviours
- ✔︎ Trauma-related
*Note: Psychologists are not able to prescribe medication, nor provide medical leave certs.
How can I access clinical support & 24/7 helpline?
Clinical Sessions: Virtual
- Go to the Care tab
- Select Clinical and tap Connect with Clinician
- Fill in the requested information and complete the screening assessment
- Select a Clinician to book your 1-hour Clinical session
Clinical Sessions: In-Person
- Send an email to support@intellect.co
- or Call the 24/7 helpline
24/7 Helpline
You can call the 24/7 helpline number directly from the Intellect app itself.
- Go to the Care tab or your Profile tab.
- Click Connect to SOS support
- Click on Intellect’s 24/7 Helplines
Can I work on multiple issues/goals for Clinical Sessions?
Yes, you can work on multiple issues or goals throughout the year. For example:
- 6 sessions for Anxiety
- 6 sessions for Chronic Insomnia
- 6 sessions for Relationship Issues
If additional sessions are required for the same issue (e.g. 7 sessions for Anxiety), you would need to pay out of pocket for any sessions beyond the allocated bundle (in this case, 1 extra session).
How do I request for more credits once I have completed my current issue for Clinical Sessions?
Option 1: Through the App
- In the Care tab, click on Book a session
- Click on Request credits now then click Request credits
- Our Support Team will acknowledge and respond via email within 3 business days
- Once the request is confirmed, the credits will be added in your account
Option 2: Send an Email to support@intellect.co with the following template:
Subject: [Org name] Request for more Clinical Credits
Dear Intellect Customer Support,
I am writing to request for more Clinical Credits. Please find my details below:
Name: Your Full Name]
Country / City: Your Country / City]
Work Email: Your Work Email]
Contact Number: Your Contact Number]
Area of Concern: Brief Description of Your Area of Concern]
Holistic Support
What are holistic consultations?
Holistic consultations include virtual sessions and unlimited text-based messaging with a physical fitness, nutritional, and financial coach to discuss your needs related to these wellness topics.
What topics are covered for holistic consultations?
Nutritional
- Diet Check
- Mindful Eating
- Meal Preparation
- Nutritional Wellbeing
Note: This does not cover nutrition advice meant to treat or manage illnesses or disease.This service does not include ongoing nutrition, fitness or exercise planning and recommendations.
Financial
- Financial Health Analysis
- Savings and Emergency Funds
- Personal or Household Budgeting
Note: This service does not include ongoing financial, tax, debt planning, advice or management.
Physical
- Physical Fitness
- Weight Loss
- Strength and Conditioning
What additional tools do I have access to as part of Holistic Support?
You have access to an in-platform holistic wellbeing centre for self-guided learning and progress tracking, comprising of curated lesson plans, articles, videos, and trackers on physical fitness, financial, and nutritional wellness.
You also have access to a Work-Life Resource Hub, a comprehensive collection of resources to help you navigate work-life challenges.
To access these resources, visit the Explore tab in the Intellect platform.
Dependents Access
How can my dependents access Intellect’s services?
You can invite your dependents to have full premium access to Intellect directly through your account.
Go to the Profile tab > Settings > Add Dependents. They will then receive an email with a registration link to create a personal account and enjoy the premium services.
Who is an eligible dependent?
An eligible dependent is a permanent household family member of an eligible employee, and must permanently reside at the same address as the employee.
A dependent is considered a minor if he/she is a child from the ages of 12 and 18-21 years old (depending on the legal age in each region).
What if my dependent is a minor?
You will be kept updated for activities regarding your child. You are required to join the first coaching or clinical session your child has with Intellect. The intention is for the provider to get to know you in case risk is identified and the provider needs to get in touch with you. You may be required to attend subsequent sessions if requested by provider.
Privacy & Confidentiality
How does Intellect approach data privacy?
Our Zero-Knowledge Encryption policy keeps users’ data completely private. No one but you can access the self-care app content – not us, nor your employer.
All interactions with our providers are strictly confidential. That means your employer will not know who is using these services.
What data do we store?
The types of data collected include your registration information, participation in sessions, and user engagement data – which are never shared with your employer.
To ensure user anonymity & confidentiality, we only use aggregated and anonymised data for product improvement, development, and research purposes.
*Please refer to our Privacy Policy for details.
What data can my employer see?
Your employer has no access to your personal data, or any data that is personally identifiable to you.
The organisation only receives high-level aggregated utilisation statistics that are always anonymous and never personally identifiable to any individual.
Need immediate support? Call the helpline anytime
* All 24/7 helpline numbers are toll-free with the exception of the “Philippines Local” & Vietnamese helpline