Your 24/7 Wellbeing Companion

For your good days, bad ones, and everything in between

With Intellect, you have convenient access to effective mental health care, from self-guided tools and assessments to 1-to-1 clinical support and holistic coaching.

Get started by downloading the Intellect app, then:

1. Select Join with your organisation
2. Enter code BRINGJOY
3. Sign up with your @bytedance.com email

Thrive in life and overcome whatever comes your way

Whether you want to build resilience, better manage your emotions, enhance your skills, or know yourself better, Intellect gets you closer to your goals. And it works! With Intellect:

81% of employees reported improved ability to regulate their emotions

93% of employees experienced a decrease in anxiety levels after 4-6 weeks of utilisation

76% of employees reported increased ability for coping with challenges

The care you need, the way you want it

Get culturally relevant care, confidentially

You deserve to work with someone who gets you. With Intellect, you’ll be able to choose from an extensive network of local providers, available in 20+ countries and 14+ languages.

Plus, with a privacy-first platform, rest assured you can seek care in a safe, confidential space. Intellect will never disclose personal information to your employer

Explore Intellect

Check out resources
English App Navigation Guide
Simplified Chinese App Navigation Guide
English Post Employment Overview
Simplified Chinese Post Employment Overview

FAQ

Introducing Intellect

What is Intellect?

Intellect is an employer-sponsored benefit that connects employees and their dependents to personalised end-to-end care. We marry technology with a human touch to help you thrive in your everyday life, build resilience, and inch a step closer to your personal goals.

What services are included with Intellect?

With Intellect, you can access all these features in just one platform:

Self-care & skill-building programmes
24/7 access to Intellect’s helpline, and up to 18x follow-up counselling sessions (up to 60-min) per employee on these specific topics
- 6 x 60 min for mental health concerns
- 6 x 60 min for relationship family issues
- 6 x 60 min for substance & addiction
Holistic coaching to address other wellbeing needs
- 1 x 60 min with a legal coach
- 6 x 60 min with a nutritional coach
- 6 x 60 min with a physical fitness coach
- 6 x 60 min with a financial coach
- Unlimited text-based messaging with your nutritional, physical fitness, and financial coach

*Refer to App Navigation Guide for more details on how to access these features.

How can I reach out to Intellect?

You can email us directly at support@intellect.co.

Alternatively, you can write in to us through the Intellect app, under “Report a problem” in Settings your Profile tab.

Clinical Support & 24/7 Helpline

What does clinical support and 24/7 helpline cover?

Our clinical support and 24/7 helpline are there for people who would like to work one-to-one with a professional or require immediate support.

24/7 Helpline: in-the-moment telephone call service for those in urgent distress to speak with professionals. Calls will be picked up within 25-45 seconds. Responders provide in-the-moment counselling, followed by referral to the appropriate resources.

Clinical Providers: Clinical Psychologists & Counsellors who provide treatment for people with emotional health issues to improve their sense of wellbeing, alleviate feelings of distress & resolve crises.

Here are some areas where you can get clinical support on:

✔︎ Chronic depression
✔︎ Anxiety issues
✔︎ Eating disorders
✔︎ Grief & bereavement
✔︎ Addictive behaviours
✔︎ Trauma-related

*Note: Psychologists are not able to prescribe medication, nor provide medical leave certs.

How can I access clinical support & 24/7 helpline?

Clinical Support

You can access Clinical support in the Intellect app:

In the Care tab, click Connect to SOS support
Select Not urgent right now
Complete the screening assessment
Get matched with a Clinician to book 1-hour Clinical sessions with a Clinical Provider

24/7 Helpline

You can call the 24/7 helpline number directly from the Intellect app itself.

Click Connect to SOS support or Clinical Sessions [In the Care tab or Profile tab]
Select Yes, it is urgent for 24/7 helplines

You may view the App Navigation Guide for more in-depth, step-by-step instructions.

* All 24/7 helpline numbers are toll-free with the exception of the “Philippines Local” & Vietnamese helpline

Dependents Access

How can my dependents access Intellect’s services?

You can invite your dependents to have full premium access to Intellect directly through your account.

Go to the Profile tab > Settings > Add Dependents. They will then receive an email with a registration link to create a personal account and enjoy the premium services.

Who is an eligible dependent?

An eligible dependent is a permanent household family member of an eligible employee, and must permanently reside at the same address as the employee.

A dependent is considered a minor if he/she is a child from the ages of 12 and 18-21 years old (depending on the legal age in each region).

What if my dependent is a minor?

You will be kept updated for activities regarding your child. You are required to join the first coaching or clinical session your child has with Intellect. The intention is for the provider to get to know you in case risk is identified and the provider needs to get in touch with you. You may be required to attend subsequent sessions if requested by provider.

Privacy & Confidentiality

How does Intellect approach data privacy?

Data privacy and security are our utmost priority. As such, we employ rigorous measures that meet the privacy regulatories (e.g. PDPA, HIPAA, GDPR) to ensure that all user data is protected, kept confidential, and never misused.

Our Zero-Knowledge Encryption policy keeps users’ data completely private. No one but you can access the self-care app content – not us, nor your employer.

All interactions with our providers are strictly confidential. That means your employer will not know who is using these services.

What data do we store?

The types of data collected include your registration information, participation in sessions, and user engagement data – which are never shared with your employer.

To ensure user anonymity & confidentiality, we only use aggregated and anonymised data for product improvement, development, and research purposes.

*Please refer to our Privacy Policy for details.

What data can my employer see?

Your employer has no access to your personal data, or any data that is personally identifiable to you.

The organisation only receives high-level aggregated utilisation statistics that are always anonymous and never personally identifiable to any individual.